Frequently Asked Questions
Everything you need to know about your Lila Beauty experience
What is the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website to see real-time updates on your delivery status.
Do you offer international shipping?
Yes, Lila Beauty ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for skincare products?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are your beauty products cruelty-free?
We are committed to ethical beauty. The majority of our brands are certified cruelty-free. You can find specific certifications on each individual product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I find the right products for my skin type?
We offer a digital Skin Quiz on our homepage to help you find your perfect match. Additionally, our customer service team is available via live chat for personalized recommendations.